Privacy Policy

Last updated: July 2026

At BASSAGE Body & Mind, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book a treatment, or contact us.

Who We Are

BASSAGE Body & Mind is a holistic wellness and massage practice based in Queen's Park, London, providing therapeutic massage, facial treatments, and mobile wellness services across London.

Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Appointment and booking details

  • Health consultation and medical information relevant to your treatment

  • Emergency contact details (where provided)

  • Information you provide through contact forms or emails

  • Marketing preferences

  • Website usage information collected through cookies and analytics

How We Collect Your Information

We collect information when you:

  • Visit our website

  • Book an appointment online

  • Complete a Health Consultation Form

  • Purchase a gift voucher

  • Contact us by email, phone, or social media

  • Subscribe to our newsletter

  • Leave a review or complete a feedback form

How We Use Your Information

Your information is used to:

  • Arrange and manage your appointments

  • Deliver safe and appropriate treatments

  • Assess any medical contraindications before treatment

  • Process payments

  • Send booking confirmations and appointment reminders

  • Respond to enquiries

  • Improve our services and customer experience

  • Meet legal and insurance obligations

  • Send marketing communications where you have given your consent

We only collect information that is necessary to provide our services.

Health Information

Health consultation forms contain sensitive personal data. This information is collected solely to ensure your treatment is safe and suitable.

Health information is treated with strict confidentiality and is only accessed by authorised therapists providing your treatment.

Payments

Payments made through our online booking system are processed securely by trusted third-party payment providers. We also accept payment by cash, bank transfer using BASSAGE Body & Mind's official bank account details, or via a secure PayPal payment link provided directly by us.

BASSAGE Body & Mind does not store your full payment card details. All electronic payments are processed securely by the relevant payment providers in accordance with their own security and privacy standards.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device that help the website function correctly and understand how visitors use the site.

We may use cookies to:

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Measure website traffic

  • Support online booking functionality

  • Improve marketing effectiveness

Some cookies are essential for the website to function correctly, while others help us improve your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of the website function.

Analytics

We may use website analytics tools to understand how visitors use our website.

These tools may collect anonymous information such as:

  • Pages visited

  • Time spent on the website

  • Device type

  • Browser

  • General geographic location

  • Referral source

This information helps us improve our website and services.

Marketing Communications

If you choose to receive marketing emails, we may occasionally send updates about treatments, promotions, wellbeing advice, or new services.

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

How We Store Your Information

Your personal information is stored securely using trusted systems with appropriate security measures designed to protect against unauthorised access, loss, misuse, or disclosure.

Health consultation records are retained only for as long as required by applicable legal, insurance, and professional obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only where necessary with trusted service providers who help us operate our business, including:

  • Online booking providers

  • Secure payment processors

  • Email communication services

  • Website hosting providers

  • IT support providers

These providers process information only on our behalf and are required to protect your personal data.

We may also disclose information where required by law.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Security

We take appropriate technical and organisational measures to protect your information. While no internet transmission can be guaranteed as completely secure, we continually work to safeguard your personal data.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for booking appointments, payments, maps, analytics, or social media integrations. These services operate under their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

BASSAGE Body & Mind
Queen's Park, London
Email: contact@bassage.co.uk