Privacy Policy
Last updated: July 2026
At BASSAGE Body & Mind, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book a treatment, or contact us.
Who We Are
BASSAGE Body & Mind is a holistic wellness and massage practice based in Queen's Park, London, providing therapeutic massage, facial treatments, and premium mobile wellness services across London.
Information We Collect
We may collect the following personal information:
Name
Email address
Telephone number
Billing information
Appointment and booking details
Health consultation and medical information relevant to your treatment
Emergency contact details (where provided)
Information you provide through contact forms or emails
Marketing preferences
Website usage information collected through cookies and analytics
How We Collect Your Information
We collect information when you:
Visit our website
Book an appointment online
Complete a Health Consultation Form
Purchase a gift voucher
Contact us by email, phone, or social media
Subscribe to our newsletter
Leave a review or complete a feedback form
How We Use Your Information
Your information is used to:
Arrange and manage your appointments
Deliver safe and appropriate treatments
Assess any medical contraindications before treatment
Process payments
Send booking confirmations and appointment reminders
Respond to enquiries
Improve our services and customer experience
Meet legal and insurance obligations
Send marketing communications where you have given your consent
We only collect information that is necessary to provide our services.
Health Information
Health consultation forms contain sensitive personal data. This information is collected solely to ensure your treatment is safe and suitable.
Health information is treated with strict confidentiality and is only accessed by authorised therapists providing your treatment.
Payments
Online payments made through our Acuity Scheduling booking system are processed securely by Squarespace Payments or one of our connected payment providers. We also accept payment by cash, bank transfer to BASSAGE Body & Mind’s official bank account, or through a secure PayPal payment link provided directly by us.
BASSAGE Body & Mind does not directly collect or store your full payment card details. Electronic payments are handled by the relevant payment provider in accordance with its own terms, security measures, and privacy policy.
Cookies
Our website and online booking system use cookies and similar technologies to operate correctly, provide booking functionality, remember your preferences, and maintain the security of your session.
With your consent, we may also use non-essential cookies to analyse website traffic, understand how visitors use our website, measure performance, and improve our marketing. Some cookies may be placed by Squarespace, Acuity Scheduling, payment providers, or other services integrated into our website.
Essential cookies are necessary for the website and booking system to function and cannot always be disabled. Non-essential cookies will be used only where permitted and, where required, with your consent.
You can accept, reject, or manage non-essential cookies through our cookie banner and adjust your browser settings at any time. Disabling essential cookies may affect the operation of certain website or booking features.
Analytics
We may use website analytics tools to understand how visitors use our website.
These tools may collect anonymous information such as:
Pages visited
Time spent on the website
Device type
Browser
General geographic location
Referral source
This information helps us improve our website and services.
Marketing Communications
If you choose to receive marketing emails, we may occasionally send updates about treatments, promotions, wellbeing advice, or new services.
You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.
How We Store Your Information
Your personal information is stored securely using trusted systems with appropriate security measures designed to protect against unauthorised access, loss, misuse, or disclosure.
Health consultation records are retained only for as long as required by applicable legal, insurance, and professional obligations.
Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only where necessary with trusted service providers who help us operate our business, including:
Online booking providers
Secure payment processors
Email communication services
Website hosting providers
IT support providers
These providers process information only on our behalf and are required to protect your personal data.
We may also disclose information where required by law.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Withdraw consent for marketing communications
Request a copy of your personal data
Lodge a complaint with the Information Commissioner's Office (ICO)
Security
We take appropriate technical and organisational measures to protect your information. While no internet transmission can be guaranteed as completely secure, we continually work to safeguard your personal data.
Third-Party Services
Our website may contain links to third-party websites or use third-party services for booking appointments, payments, maps, analytics, or social media integrations. These services operate under their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
BASSAGE Body & Mind
56A Salusbury Road, London NW66NN
Email: contact@bassage.co.uk